May 2001 - December 2006
Loan Doc Consultant
Preparing documents in a prompt and timely manner in order to meet our borrower's expectations.
Meticulously reviewing existing documents and preparing accordingly to borrower's needs.
Working side by side with QA to make sure documents meet legal and compliance standards and regulations.
Contacting and consulting appropriate departments such as: In House Legal Counsel, Relationship Manager's and their assistants.
Following up with "Booked" loans and following up with Credit Analyst for exceptions, missing documents.
Working closely with QA in following up with exceptions
May 2013 - March 2014
Answer phone calls in a timely manner
Answer callers questions regarding health plans
Suggest according to their specific qualifications
Record call (data entry) using Oracle
Projects such as call backs and email correspondence
June 2012 - May 2013
Worked in a Call Center environment and in a team-oriented fashion
delivering customer solutions
Answering calls, emails and fax inquiries from members.
Balanced members accounts and lots.
Researched missing wires and payments
Worked with different departments such as Member Services and Help Desk to achieve members objective.
May 2009 - June 2010
Served as a telephone Spanish/English Interpreter for the following:
Financial
Social Services Dept
Healthcare
Government
Extensive vocabulary in both languages. Excellent note taking for consecutive interpreting.
October 2008- May 2009
Translate company documents such as employee manual, safety and hazardous policies, Kaizen training manual.
Help facilitate and interpret Kaizen events, interpret between facilitator and employees.
Work side by side with Kaizen facilitator with keeping track of time, records in the production lines.
Front desk receptionist.
Interpreter between employees and management.
August 2008- Present
On-site Medical Interpreter (interpret between doctor and patient)
Arrived 15 mins prior to all appointments to assure appointment
and patient arrival
Maintained a record of appointments along with faxing invoices
On-site Medical Interpreter Napa Prison
November 2007-October 2008
Prep store with current promotions
Managed a team of (6) employees.
Coached and trained new and existing employees with perfumes, company policy, adhere to schedule and sale requirements.
Payroll, scheduling, inventory, quarter cycle counts.
Open and Close of store
Work closely with Marketing to look for new opportunities for growth
Customer Service, service a variety of International tourist.
Service and or interpret between employees and customers using Spanish and some American Sign Language