I have a sound knwledge of English. As Account Manager of Nearfine I had to write many mail every day. I am really picky and when it comes to writing I don't like to make even a slight spelling mistake.
I also have an extensive previous experience as bilingual secretary during which I carried out all the usual tasks for this position.
I can star immediately.
I carried out all the usual tasks for this position.
Nearfine sells books through Amazon all over Europe and as Account Manager, my main responsibility consisted in replying the mails we received daily from our customers in Spain, France and Italy within the 24-hour window allowed by Amazon not to give us a bad rating. My job was firstly to double check whether to book was under way and then, if it was beyond the expected delivery timeframe, I had to decide whether to send a replacement copy (at our expense only if the profit margin allowed us to do so) or to refund the order immediately. I had to take care of any follow up, if necessary, besides several administrative tasks (such us filling different sales charts). When we received a bad rating (3 or less stars), I also had to get in touch with our clients by phone, to try to talk them into removing their bad rating. Sometimes I was allowed to offer then a rebate on a future order with us. I CARRIED OUT THIS JOB ENTIRELY ONLINE, IN ENGLISH.
I carried out all the usual tasks for this position.
This was a holidays replacement.
I carried out all the usual tasks for this position.