MSc. Technology & Innovation Management candidate, but cored as industrial engineer. I proudly see myself as an always-learner and permanent empathizer willing to always search for the best and most innovative ideas for the customer. I have developed a skill for quick learning, organized minded and skillful conciliator that gives me the opportunity to connect with my coworkers in order to have the change management best practices always in their top of mind. Also passionate about swimming, cycling and resourceful ideator.
- Design Thinking trainer and workshop facilitator
- Customer Experience Journey mapper
- Service Blueprints mapper
- Service Design advocate
- Process leader in global process downstream
- LATAM Channel Partners process Specialist
- Pandemic emergency process transformation
- Lean evangelist and trainer
- Daily operations and management process support.
- Internal processes improvement requests tracker.
- IT change requests coordinator
- Issues with Data Quality.monitoring
- Quality health and safety, environment trainer
- QA requirements management
- Implementations process documentation
and advisory of cluster business opportunities
- Project coordinator of direct distribution process update. More than 30 changes and improvements to the productive environment reducing 35% of annual incidents
- End-to-end change management SAP DSD
- 75% update of the technical and functional knowledge base of SAP DSD modules and satellite applications.
- Users training in new processes and implementations
1) Banorte-IXE. Fusion and Integration Documentation, identification and implementation of processes and politics improvements in quality area.
2) Movistar-CITI. Mobile Banking solutions. Documentation, identification and implementation of business processes and politics improvements, IT tester and user training
3) Taxi Beat app Mexico commercial and systems coordinator. UX optimization for country requirements.
4) Matozo Editorial: Documentation and improvement of 15 sales & qality core processes, production plant and warehouse Layout design
•Methodologies and processes documentation, aimed at reducing time and costs in the pre-sales.
•Training on Oracle Fusion Middleware products.
•Sales Consulting.
•Survey of processes and procedures.
•Introduction of new products and upgrades at trade events for internal and external customers.