Dynamic and Innovative, focused on achieving growth and business efficiency.
Interpersonal and negotiation skills, competent to foster positive professional relationships and effective communication at all levels. With leadership in project management and multidisciplinary work innovation teams, promoting marketing, communication, and product positioning, to achieve customer satisfaction.
More than 20 years of professional experience in IT areas, management, and development of business demand in corporate clients.
Mentor and team trainer, with the ability to detect the personal skills of collaborators and to enhance them.
Extensive experience in Telcos, in Banking and the technological demand environments of the industry, together with its regulations and compliance needs. Management and negotiation of contracts + SLA, Development and Continuity Plans and Management of audits.
Development of the positioning of the solutions through the effective identification of the Business Outcomes, from the planning of the initial strategy to the effective use of the solution.
Creative, analytical, and motivated, I have the ability to adapt to different environments and cultures.
Commercial management, development and management of adoption programs, expansion, contract extension and solution life cycles. With more than 5 years leading a regional CSM team.
Extensive management of Technology, development and management of Services, dashboards, management by processes (ITIL, COBIT), management and negotiation of service contracts, development of Continuity Plans (PCN and PRD), Management of ISO audits.
OBJECTIVE: To continue my professional development in a leading company that provides a competitive environment where teamwork, creativity, material recognition and long-term professional growth are encouraged.
Many thanks for taking the time to interiorize in my CV
Best Regards
Matias Corales
Channel strategy design, Banking and TELCO. Specialized in user experience with a focus on the transformation of channels and customer management processes