Manager of Collection Department
WHIZZ, Argentina
Job Description
At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current vehicle, we are here to help them achieve their goals and make their life easier. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.
Currently we're looking for a Manager of Legal and Collection Department to work with us fully remotely from anywhere in the world!
- Organize all legal documents, maintain charts, spreadsheets, files, and status trackers.
- Manage the legal and collections team, create daily routes, assign tasks, and optimize team efficiency.
- Implement new and improve the efficiency of existing payment policies and/or bicycle return processes.
- Manage the risk of non-returned bicycles and/or late payments for rental services.
- Oversee the investigation of customer risk and improve the verification process.
- Design and implement processes to improve cash flow and reduce the risk of delinquent customers.
- Interact with law enforcement and judicial authorities regarding flagged customers.
- Negotiate and settle claims/lawsuits directly in court on behalf of the company.
- Issue invoices and handle all payments to/from flagged customers.
- Form a customer scoring system to assess their reliability.
- Systematically reduce the percentage of flagged users.
- Monitor and negotiate the collection of overdue accounts.
- Develop and administer bike repossession and collection programs.
- Exceed recovery rate and cure rate targets on a monthly basis.
- Maintain collected bikes and delinquent customers within designated parameters.
- Oversee the onboarding and participate in final interviews of new hires, provide training to the team.
- Prepare daily/weekly/monthly reports on department efficiency and results.
- Perform other duties as assigned.
Requirements
- 3+ years of collection experience.
- 2+ years of management experience.
- Ability to work independently, prioritize, and multitask.
- Strong analytical skills and the ability to develop and organize department processes.
- Strong attention to detail and excellent organizational skills.
- Self-starter with the ability to work independently and to strict deadlines.
- Ability to work in a fast-paced environment.
- Strong proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Salary: $1,800 - $2,000 (based on experience) + KPI Bonuses
Benefits
Paid Time Off (Vacation, Sick, and Public Holidays)