Client Relationship Manager (Global Mobility)
Learnlight, Argentina
Job Description
Learnlight is an EdTech company that provides language, intercultural and soft skills training to leading companies and organizations around the world. We deliver blended virtual, blended face-to-face, and digital solutions to 100,000+ learners in 1500+ clients across 150+ countries. We specialize in the digital transformation of learning programs and the empowerment of talent to excel in an increasingly complex global environment. The principal purpose of a Global Mobility Client Relationship Manager is to strategically manage and grow a portfolio of Global Mobility partners using Learnlight’s language and intercultural services. This role is the connection between various internal and external teams and leads efforts to maintain their client’s satisfaction with Learnlight services. An ideal candidate must demonstrate strong knowledge of Learnlight’s services and solutions and identify how these can help meet the challenges our Mobility partners and their clients face.
Responsibilities
Relationship Management
- Maintain and enhance existing regional/ global client relationships and swiftly establish personal relationships with new client contacts to ensure the achievement of client and company goals.
- Foster and maintain positive relationships with internal departments to resolve customer complaints quickly and effectively, and to respond to client requests for reporting, billing, etc.
- Compile, analyze and interpret data to monitor client performance related to service delivery, revenue, cost, and billing; Create internal client reporting and ensure compliance with contractual agreements.
- Work with supervisor and team to continuously develop overall performance, effectively utilizing team resources and implementing improvements to drive productivity and revenue.
- Manage projects including client training, operations team training and client presentations.
- Create an environment that fosters team effectiveness and cooperation.
Business Development
- Identify, develop and close upsell and cross-sell opportunities to meet growth targets.
- Ensure all business opportunities are maximized through proper and timely follow up, tracking, and looking for creative approaches to client needs.
- Design programs and proposals by selecting the best solutions according to the client's budget and challenges.
- Develop and implement specific strategies, (in conjunction with his/her direct boss), to achieve service excellence.
Requirements
- This role is suitable for a highly organized professional with excellent communication skills. You’ll be confident in building collaborative relationships, listening to client needs and developing solutions.
- Minimum C2 level of English required.
- 3+ years developing successful client relationships through excellent customer service skills required.
- 3-5 years’ experience within Global Mobility industry required
- Bachelor’s degree required
- Knowledge of Microsoft Dynamics preferred
Benefits
- People-Powered Culture: We have a flat, modern, meritocratic culture that values enthusiasm,?initiative, and commitment above all else.
- Flexible Working:?Learnlight?is a fully distributed virtual business with staff in 30+ countries and offices in 9 European cities.
- Competitive Remuneration:?We offer market-matching competitive salaries.
- Learning amp; Development:?Personalized?language and soft skills training;?ongoing professional development talks and masterclasses; frequent coaching?and constructive feedback.
- Diversity amp; Inclusion:?Learnlight?fosters an open, positive, and diverse community that welcomes talent regardless of gender, religion, ethnicity, sexual orientation,?age?or disability.
- Community Events: We offer a range of social events including Virtual Drinks, Book Club,?Tea Time?and in-person departmental and All Company meetups.
Details
- Location: Home-based
- Contract: Full-time
- Schedule: Within 2-3 hours of Americas time zone
The personal data you provide will be processed by LEARNLIGHT in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our e-mail address .
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