Customer Success Engineer - Argentina
CARTO, Argentina

• Ability to deliver results through others by leading and influencing different phases of the customer lifecycle (from onboarding to renewal)
• Maintain high levels of engagement to ensure your customers see value from insights, increase adoption, and uncover new uses for CARTO’s location intelligence tools.
• Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions.
• Establish a trusted advisor relationship with our most strategic enterprise customers across different verticals -- engaging to deeply understand their business needs and goals with CARTO.
• Be the voice of our customers at CARTO, interfacing with Product and other teams.
• Analyse and interpret data to present actionable insights (KPIs, forecast, Pamp;L, etc.)

• Our CSs need to be able to help our customers with different types of queries by navigating wisely the organization and consistently be able to prove the value of Carto. You will be managing enterprise accounts working with senior business managers at large, complex companies.

• 4+ years of enterprise customer-facing customer success, SaaS account management, or strategic consulting, with a strong technical foundation and business savvy.
• Must have at least one of the following: GIS knowledge, technical background, experience managing complex data products or cloud infrastructures
• The ability to speak to C level stakeholders comfortably
• The skills to lead technical conversations.
• The skills to use data, CARTO products, and your technical skills to develop proofs-of-concept and advise on solutions.
• The ability to translate complex technical messages into easy to articulate action plans.
• Experience handling complex enterprise organizations and solving difficult problems.
• Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software.
• Curiosity and a passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers.
• Excellent communication and interpersonal skills.
• A strong combination of being both a team player and a detail oriented, self-starter.
• Familiarity with SQL and Big Data is a plus!

• Basic knowledge of javascript, HTML/CSS, and APIs.
• Technical knowledge of Geo world and tools.
• Excellent communication skills. Additional languages like Spanish are a plus

• Competitive, results-based compensation
• Access to our employee stock options plan
• Private medical insurance
• Flexible work hours in a focused but casual environment
• Education Stipend
• Flexible compensation
• English classes
• A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.
• Contribute to a platform used by top companies around the world. Your work will have a direct impact on our users and clients.

Job Rewards and Benefits